Chiquel Return Policy
🇬🇧 CHIQUEL UK RETURN POLICY
At Chiquel, we take pride in ensuring every product is shipped in brand-new condition and carefully inspected before dispatch.
This Returns Policy is provided in addition to your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy limits or excludes those statutory rights.
🔁 CHIQUEL’S 45-DAY RETURNS POLICY
We are pleased to offer a generous voluntary returns policy for eligible products.
Provided your return is initiated and received by Chiquel within 45 calendar days of delivery, you may be eligible for one of the following return options.
🔁 RETURN OPTIONS FOR FULL PRICED (NON DISCOUNTED) ITEMS
1️⃣ REFUND TO ORIGINAL PAYMENT METHOD
A full refund will be issued to your original payment method.No restocking fees apply.
Please allow up to 5 business days after your return has been inspected for refund confirmation.
2️⃣ STORE CREDIT
Receive store credit equal to your original purchase value. Store credit never expires. Store credit may be used on future purchases. Returned items must satisfy all return eligibility requirements.
🔁 RETURN OPTIONS FOR DISCOUNTED & PROMOTIONAL ITEMS
As part of Chiquel’s voluntary 45-Day Returns Policy, products purchased through:
- Sale Events
- Promotional Discounts
- Make an Offer
- Promotional Pricing
May only be returned for:
1️⃣ STORE CREDIT
Receive store credit equal to the original purchase value. Store credit never expires. This voluntary policy does not affect your statutory rights under UK consumer law.
📦 RETURN SHIPPING
For change-of-mind returns made under Chiquel’s voluntary returns policy:
Return shipping is the customer’s responsibility. Chiquel does not provide prepaid return labels.
If goods are confirmed to be faulty, damaged, or incorrectly supplied, your statutory rights regarding return costs remain unaffected.
🚫 ITEMS NOT ELIGIBLE FOR REFUND UNDER CHIQUEL’S VOLUNTARY RETURNS POLICY
The following items are not eligible for refund under Chiquel’s voluntary returns policy and may instead qualify only for store credit where applicable:
- Promotional Items
- Make an Offer purchases
- Clearance Items
- Discounted Sale Items
- Competitor Price Match purchases
⚠️ IMPORTANT REMINDERS
Purchases made entirely (100%) using store credit may, at Chiquel’s discretion, be considered final sale under our voluntary returns policy.
Where store credit forms only part of the payment, Chiquel will endeavour to accommodate returns under this policy provided all eligibility requirements are met.
Chiquel reserves the right to refuse returns where we reasonably believe our voluntary returns policy is being misused, including but not limited to repeatedly making nominal payments solely to maintain eligibility under the policy.
Nothing in this section limits your statutory rights.
✅ PRODUCTS ELIGIBLE FOR RETURN
To qualify under Chiquel’s voluntary returns policy, all of the following conditions must be satisfied.
The item must be received by Chiquel within 45 calendar days of the original delivery date.
Products must be returned in their original condition.
This includes:
- Original factory condition
- Unworn
- Unwashed
- Unaltered
- Free from perfume, smoke, food odours or other scents
- Factory parting unchanged
- Not brushed or styled
- All original tags attached
- Original packaging, including box, netting and protective wrapping
❌ PRODUCTS NOT ELIGIBLE FOR RETURN
The following items are not eligible under Chiquel’s voluntary returns policy.
Non-returnable product types:
- Hair Care Products
- Liquids
- Wig Stands
- Headwear
- Accessories
- Timeframe Exceeded
- Items received after 45 calendar days from delivery.
- Worn
- Brushed/ Styled/Altered/Washed/Damaged
-Missing original tags
- Returned without original packaging
Giveaway Items
Complimentary Promotional Products are final sale.
(Unless returned together with the qualifying purchase)
⚠️ FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives:
Faulty
Damaged
Defective
Incorrect
Not as described
Please contact Customer Care as soon as reasonably possible. Chiquel will investigate the issue and provide an appropriate remedy in accordance with your statutory rights under UK consumer law.
⚠️ IMPORTANT NOTES
All returned wigs undergo inspection by our Quality Control Team. Please allow up to 5 business days after receipt for processing.
If a return does not meet the requirements of Chiquel’s voluntary returns policy, the item may be returned to you without refund or store credit.
Return Shipping Responsibility
Customers are responsible for return shipping costs when returning items under Chiquel’s voluntary returns policy. This does not affect your statutory rights where goods are faulty or incorrectly supplied.
Condition of Returned Goods
Products must be returned in the same condition in which they were received.
Returned products showing signs of wear, alteration, damage or use beyond what is reasonably necessary to inspect the goods may be refused under Chiquel’s voluntary returns policy or may be subject to a reduction in the refund where permitted by applicable law.
Refused Deliveries
Where a delivery is refused and returned to Chiquel, any reasonable return shipping or handling costs incurred may be deducted from any refund where permitted by applicable law.
🎁 PROMOTIONS & SALE ITEMS:
Offers, promotional pricing and discount codes cannot be combined unless expressly stated.
If an order qualifying for a free promotional gift is returned, the free gift must also be returned.
If the gift is not returned, Chiquel reserves the right to deduct its retail value from any applicable refund where permitted by law.
📦 PRE-ORDER POLICY
Pre-orders reserve inventory that is not currently available.Full Payment Required. Full payment is required at the time of placing a pre-order.
⚠️ RETURN REFUSAL DUE TO ABUSE
To protect our customers and business, Chiquel reserves the right to refuse the benefits of this voluntary returns policy where we reasonably believe there has been:
- Fraud
- Return abuse
-Repeated misuse of the returns policy
-Deliberate manipulation of the returns process
This provision does not affect your statutory consumer rights.
🇬🇧 YOUR STATUTORY RIGHTS
This policy is in addition to your statutory rights under UK consumer law. For most online purchases, you have 14 days after delivery to notify us that you wish to cancel, followed by a further 14 days to return the goods. You also have legal remedies where goods are faulty, damaged, incorrectly supplied or not as described.
Nothing in this policy limits or excludes those rights.
🔄 POLICY REVISIONS
Chiquel.co.uk may amend this voluntary returns policy from time to time.
The version published on our website at the time of your purchase will apply unless changes are required by applicable law.
We encourage customers to review this page periodically for updates.